Vodafone Archives - Wontumi Online

30 Jan

Vodafone Ghana Rebranding To Telecel Ghana – Set To Bring Innovation To Ghana’s Telecom Industry

Wontumi1BusinessTelecel, Vodafone

Telecel Group, an Africa-focused telecommunication company with expertise in combining telecommunication with fintech, e-commerce, and tech start-ups successfully acquired 70% majority shares in Vodafone Ghana (Ghana Telecommunications Company Limited – GTCL) in February 2023 and is set to bring disruptive innovation into Ghana’s telecom industry with customer-centric products delivered with exceptional customer service. In a statement by the CEO of Telecel Group, Moh Damush remarked “In February 2023, Telecel completed the acquisition of Vodafone Ghana, setting the stage for a massive rebranding campaign. This evolution represents more than just a change in name; it signifies our commitment to advancing telecommunications…

12 Dec

Gov’t Has No Plans Of Selling Its 30% Shares In Vodafone – Ursula

Wontumi1BusinessGovernment shares, Vodafone

The Government of Ghana has no plans of selling its 30 per cent shareholding in Ghana Telecommunications Company Limited (Vodafone Ghana), Ursula Owusu-Ekuful, the Minister of Communications and Digitisation, has informed Parliament. She said Vodafone Ghana, which holds 70 per cent of the Ghana Telecommunications Company, transferred its stake to the Telecel Group in February 2023. The Minister made the disclosure on the floor of Parliament on Monday, December 11 in her response to a question by South Dayi MP, Rockson-Nelson Dafeamekpor, who wanted to know from the Minister whether Government has any plans to sell its shares in Vodafone…

11 Sep

7 Years Each for Thieves Of Vodafone Ghana Cable

Wontumi1Newstheft, Vodafone

Mathias Duayin and Albert Edor, two individuals arrested on charges of cable theft in Akosombo, have been found guilty and each sentenced to a prison term of seven years by the Odumase Krobo Circuit Court. The theft involved cables with a combined length of 2,600 metres. The estimated damage caused by the theft is valued at a staggering GHs 798,000.00, affecting thousands of customers in the region. Vodafone Ghana has been actively collaborating with law enforcement to resolve the case. Preba Greenstreet, Director of Legal and External Affairs at Vodafone Ghana, remarked, “The arrest and subsequent conviction of the suspects…

07 Nov

From Paper To Digital: How Vodafone Transformed The Credit Purchase Process

Wontumi2NewsVodafone

James is busy every day. As an experienced credit vendor based in Accra, he tells me that the little tote bag slung around his shoulders used to be packed with scratch cards. Those days are now long gone. "Right now, the Vodafone scratch cards are not in the system anymore. If you want to buy credit, I will either do a credit transfer for you or you buy it yourself from your Vodafone Cash wallet," he tells me as he serves a customer with practised ease. James’ observations are not only true for Accra. The reality is similar nationwide. Digital…

01 Nov

Vodafone Climaxes Care Month With SuperCare Initiative At Mampong School For The Deaf

Wontumi2NewsVodafone, Vodafone SuperCare service

The Vodafone Ghana Foundation has reintroduced the Vodafone SuperCare service to students at the Mampong Senior High Technical School for the Deaf in Mampong Akuapem as part of its Care Month initiative. In 2017, Vodafone Ghana launched the SuperCare platform, a special customer support line for those who are hard of hearing. This was done as part of the telecoms company's strategy to provide customers with a more inclusive and balanced experience across all platforms. The Vodafone Ghana SuperCare team reintroduced the platform to the students during the presentation and showed them how to use it. Speaking about this initiative…

12 Feb

Vodafone Honoured As Ghana’s Best Telco In Customer Service

Wontumi2BusinessVodafone

Vodafone Ghana, Telecommunication Company, has been named the ‘Best Telecom Company’ in customer service for the second year running by the Ghana Customer Service Index (GCSI) report 2020. In the GCSI Telecom sector rankings, Vodafone obtained the highest satisfaction score to emerge as the best customer service provider for the second year in a row. The Telco had been consistent in introducing innovative channels to interact and engage with its customers, hence the honour. Reacting to the outcome of the recent GCSI survey, Madam Angela Mensah-Poku, Director, Digital Transformation and Commercial Operations, Vodafone Ghana, said the report affirmed Vodafone’s wholehearted…