Soft Skills Most Sought-After By Banks – Nat’l Banking College

As a consequence of the rapid shift toward more technologically-inclined financial services delivery, as well as a similar move in consumer behaviour, digital and soft skills have emerged as the most in-demand areas of competence banks are seeking. “We have seen an uptick in demand for programmes focusing on digitalisation, technology as well as soft skills,” underscored Principal of the National Banking College (NBC) Gloria Darline Quartey in an interview with the B&FT on the sidelines of the training institution’s maiden Annual General Meeting (AGM). She explained that while digitalisation has reduced the necessity of human interactions, it has not…