SDIs

The Bank of Ghana received a total of 983 complaints from customers of banks, Specialised Deposit-Taking Institutions, Non-bank financial institutions and Payment Service Providers in 2022, a 15% increase over that of 2021. The rise was largely attributed to the increase in awareness of the general public and the confidence reposed in the Bank of Ghana to use its supervisory authority to adjudicate and resolve complaints. Out of the 983 complaints received in 2022, 626 complaints (64%) were resolved and 357 complaints (36%) remained unresolved. This is compared to 2021, where 857 complaints were received with 556 complaints (65%) resolved,…