MTN

MTN Ghana Launches Nationwide Network Upgrade For Better Service And Sustainability

MTN Ghana Launches Nationwide Network Upgrade For Better Service And Sustainability

MTN Ghana has launched a comprehensive network upgrade initiative to enhance customer experience and reduce carbon footprints nationwide. This upgrade is necessary to keep up with the increasing demand for data and to provide better service to our customers. Scheduled for completion by August 2024, the project involves replacing current mobile network infrastructure with more efficient and eco-friendly equipment. The new equipment will not only provide faster and more reliable service but also reduce our carbon footprint, contributing to a greener environment. Thomas Motlepa, Chief Technical Officer of MTN Ghana, underscored the significance of deploying cutting-edge technology to support the…
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MTN Ghana To Phase Out Scratch Cards By June 2024

MTN Ghana To Phase Out Scratch Cards By June 2024

MTN Ghana has announced that it will be phasing out its scratch cards, which were last introduced in 2020, effective June 30, 2024. This decision is part of MTN’s strategy to lead digital solutions in Ghana and aligns with the Government of Ghana’s digitalisation agenda. In a statement released by the company, MTN Ghana informed customers and trade partners that unused scratch cards will not be rechargeable after July 1, 2024. However, customers can redeem the value of their scratch cards via Credit transfer (EVD) at any MTN Customer Experience Centre. Customers are encouraged to continue using existing digital channels…
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We’ve Secured Additional Capacity To Improve Internet Connectivity – MTN

We’ve Secured Additional Capacity To Improve Internet Connectivity – MTN

Telecommunication giant MTN Ghana has informed its customers that it has successfully secured additional operational capacity from its international partners. This measure aims to enhance internet connectivity amid the ongoing interruptions caused by cuts in undersea fibre optic cables. Mobile network operations have been disrupted since Thursday, March 14, which has left many Ghanaians without internet connections. In its latest update, MTN Ghana assured its customers of exploring all options to ease the data challenges that they are currently experiencing. Below is the full update. Y’ello Valued Customer, We would like to express our gratitude to you for your patience…
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MTN Ghana Blocks 4.8 Million Subscribers For Failing To Re-Register SIMs With Ghana Card

MTN Ghana Blocks 4.8 Million Subscribers For Failing To Re-Register SIMs With Ghana Card

In adherence to a directive from the National Communications Authority, MTN Ghana has taken the decisive step of blocking 4.8 million subscribers who did not re-register their SIM cards with the Ghana card. The telecom giant reported a 6.3% decline in its subscriber base, which now stands at 26.8 million at the close of 2023. The mass blocking action targeted 5.4 million SIM cards that were not registered with the Ghana card as of May 31, 2023. Remarkably, 600,000 of the initially blocked SIMs were successfully re-registered. Initiated by the National Communications Authority (NCA) and carried out through telecom operators,…
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MTN Ghana Justifies New Price Increases

MTN Ghana Justifies New Price Increases

Telecommunications giant, MTN Ghana has justified its decision to increase the prices of its offerings by 15% for prepaid and postpaid customers. The price increase, which took effect on Tuesday, November 28, 2023, affected voice, SMS, and data services, as well as Fiber Broadband and Fixed Wireless Access (4G Router/Turbonet) customers. Some Ghanaians took to social media to express their dissatisfaction with the sharp rise in the price of services offered by MTN. However, the Significant Market Power (SMP) firm explained that, the increase was necessary to sustain its business operations. “The review has become necessary due to increased operational…
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Ghanaians React To MTN’s New Prices Which Take Effect Today

Ghanaians React To MTN’s New Prices Which Take Effect Today

Telecommunications giant MTN Ghana has begun implementing its announced price adjustments across all its products and services. In a circular issued to customers on November 24, 2023, MTN said the new prices will kick in from Tuesday, November 28, 2023. The surge in price affects calls, SMS, data and other offerings of MTN. MTN Ghana, categorised as a Significant Market Power by the National Communications Authority, attributed the upward adjustment to rising operational costs. “Dear Valued Customer, kindly be informed that effective 28th November 2023, the prices of MTN products will be revised upwards due to increased operational costs. Continue…
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Court Affirms GRA’s GH¢19M Tax Liability Against MTN Ghana

Court Affirms GRA’s GH¢19M Tax Liability Against MTN Ghana

The High Court, Accra, has affirmed a GH¢19 million tax liability imposed by the Ghana Revenue Authority (GRA) on Scancom PLC, owners of MTN Ghana. On November 9, the High Court, Accra, (Commercial Di­vision) presided over by Justice Afi Agbanu Kudomor ruled that the GRA did not err in law when it imposed a Value Added Tax (VAT) liability on Scancom PLC for Imported Services between 2014 to December 2017. This was after the MTN ap­pealed against the imposition of VAT liability at the high court. Justice Kudomor held that “GRA did not err in law when it imposed National…
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CEO Of MTN Group Rakes In $1.1 Million Salary In 2022

CEO Of MTN Group Rakes In $1.1 Million Salary In 2022

Ralph Mupita, the President and CEO of MTN Group, Africa’s largest telecom services provider, remains one of Africa’s highest-earning executives, despite a notable decline in his take-home pay over the past two fiscal years. Mupita’s annual remuneration dropped significantly to $1.13 million in 2022, compared to the $1.4 million he received in 2021, even as MTN Group reported robust profits and revenues at the end of its 2022 fiscal year. Data tracked by Billionaires.Africa revealed that the 18.8 percent decrease in Mupita’s total earned remuneration can be attributed to a decline in his short-term incentive (STI) allocations for 2022, tied…
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SIM Card Disconnection: MTN Announces Ways To Be Exempted

SIM Card Disconnection: MTN Announces Ways To Be Exempted

MTN has announced ways customers who have started the processes for the acquisition of their Ghana Card can go through to be exempted from the National Communications Authority’s decision to disconnect SIM cards that are not linked to the said card. The telecommunication giant in a flyer circulated on social media is telling its customers to take a picture of the slip given to them by the National Identification Authority (NIA) as part of going through the process to a toll-free line or email it. The NCA says beginning today, Wednesday, 31 May 2023, all users of unregistered SIM cards…
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SIM Re-registration: Your Momo Account Is Safe Even If You Lose Your Number – MTN Assures

SIM Re-registration: Your Momo Account Is Safe Even If You Lose Your Number – MTN Assures

The Chief Executive Officer of MTN Ghana, Selorm Adadevoh has assured that mobile phone subscribers who may lose their phone numbers for not re-registering their SIM cards will not lose their mobile money (momo) accounts. He stated that such subscribers will be later given directives on processes to take to access their money. The SIM card re-registration exercise is scheduled to end today, May 31, 2023 Speaking to Joy Business, Mr. Adadevoh said customers, who have money on their deactivated SIM cards will be allowed to retrieve their funds after some time. He explained that such accounts will be declared…
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