ECG

Officers of the Electricity Company of Ghana (ECG) in the Krobo Office have embarked on a series of customer engagement and education, following the installation of prepaid meters in some communities. The ongoing education sessions, which are being done in a bid to ensure that customers understand the operations of the prepaid meters have been going on in various ways, including the use of media, information van and information flyers. On Tuesday, 6th to Friday, 9th September 2022, the staff interacted with a cross section of the public at Somanya Roundabout and Somanya Market. They informed the public and the…

The Electricity Company of Ghana (ECG) has begun deploying its technicians to homes as some customers have complained about technical challenges since the implementation of the new tariffs on Thursday, September 1. According to the Company, it has noticed that prepaid meters BOT, ALPHA and E-CASH are not responding accurately to power purchased by customers. It said its technicians have identified and corrected the challenge as it had to do with the date functionality drifts in these prepaid meters. “However, customers whose prepaid meters run into negative balances after purchasing electricity should please note that our technicians are making frantic efforts to…